Cross-sell & Upsell
The next product, when the customer is ready for it.
Eligibility and behaviour drive next-best-product decisions, delivered in the flow rather than as a blanket campaign.
Recommendations that respect context
Next-best-product
The agent ranks eligible products by fit and predicted uptake for this customer, now.
Eligibility first
Hard rules — entitlement, region, risk — filter options before ranking, so nothing inappropriate is offered.
In the flow
Surfaced in-app, in a WhatsApp thread or in email, wherever the customer is engaged.
Attach and expansion
Tracked as incremental expansion revenue against a holdout.
FAQ
Questions teams ask
Can it use our propensity models?
Yes. Bring product-level propensity scores; the agent handles sequencing, channel and timing.
See it decide on your data.
A short working session on your customers, your channels and one outcome you want to move. No slideware.