Cart Abandonment

Recover the order, not just send the reminder.

Triggered on the real cart event, with the agent deciding channel, timing and whether a code is warranted — inside your margin.

A recovery flow that thinks

  • Real cart events

    Add-to-cart, checkout-started and abandonment from web and app, on the profile immediately.

  • Channel and timing per person

    A first-time visitor and a loyal customer get different treatment; the agent decides, not a fixed 1h/24h cadence.

  • Code only if needed

    Many carts recover on a reminder alone. The agent adds an incentive only when it changes the outcome.

  • Net incremental orders

    Recovered revenue measured against a holdout, net of any discount.

FAQ

Questions teams ask

  • Does browse abandonment work the same way?

    Yes — product-view without add-to-cart is a trigger too, with the agent deciding whether it is worth acting on.

See it decide on your data.

A short working session on your customers, your channels and one outcome you want to move. No slideware.

Cart & Checkout Abandonment Recovery | GoEngage AI