E-commerce & Retail

Every session is a chance to earn the next order.

Catalog-aware journeys, budget-controlled offers and loyalty that runs on behaviour — for brands where repeat rate is the whole model.

Programmes that ship on day one

  • Cart and browse recovery

    Triggered on the real event, with the agent deciding channel, timing and whether a code is even needed.

  • Margin-safe promotions

    Every offer draws on a discount budget with a hard ceiling; the agent optimises net revenue, not redemptions.

  • Behavioural loyalty

    Points, tiers and perks that move with what a shopper actually does, delivered in-channel.

  • Catalog and orders in the profile

    Products, categories, price bands and order history are first-class, so recommendations and eligibility are current.

Peak, promo and post-purchase

  • Back-in-stock and price-drop

    Watches on SKUs fire the moment inventory or price changes.

  • Replenishment timing

    The agent learns each customer’s reorder cycle instead of assuming a fixed interval.

  • Incremental revenue

    A holdout behind every programme shows what the engagement actually added.

FAQ

Questions teams ask

  • Does it integrate with Shopify and other commerce platforms?

    Yes — catalog, orders, carts and promotions sync from Shopify, commercetools and custom back ends.

  • Can we cap total discount exposure?

    Yes. Set a total and per-customer budget; the agent stops issuing offers when it is spent.

See it decide on your data.

A short working session on your customers, your channels and one outcome you want to move. No slideware.

Customer Engagement for E-commerce & Retail | GoEngage AI