Meet the first ever Agentic loyalty platform
One platform for loyalty, rewards, offers, coupons, engagement and analytics. Agents choose the next action for each customer. Every result feeds the next decision.
Works alongside MoEngage, Netcore and the engagement tools you already run.
GoEngage AI at the centre, surrounded by the parts of the loyalty platform — loyalty, rewards, offers, coupons, engagement and analytics — each with its own agents. An example decision: a customer abandons a cart with two items. Loyalty checks their status, Offers chooses free shipping, Coupons issues a single-use code, Rewards adds double points for checking out today, Engagement sends it all on WhatsApp, and Analytics measures the conversion against a holdout.
Each part of the platform has its own agents, shown working on one customer.
A multi-agent platform
One loyalty platform, with agents working as one team.
Loyalty, rewards, offers, coupons, engagement and analytics each have their own AI agents, experts in their job, making their own calls for every customer, around the clock. They share one customer profile, one budget and one ledger, so every agent sees what the others know and none of them works against the rest.
Points, tiers and partners on one ledger.
Earn and burn rules, tier qualification, expiry and coalition partners, all on an auditable ledger the agent can act on.
- Earn and burn rules by product, channel or partner
- Tiers that qualify on spend, visits or engagement
- Points liability tracked for finance
A catalogue members actually want.
Products, experiences, vouchers and partner rewards, with the agent matching each member to the reward most likely to bring them back.
- Products, experiences, vouchers and partner rewards
- Redemption in store, in app and online
- Reward picks personalised per member
Offers with guardrails built in.
Eligibility, frequency caps and budgets on every offer, so the agent can personalise incentives without giving away margin.
- Eligibility by segment, tier or behaviour
- Frequency caps per customer
- Budget limits per offer and campaign
Codes issued in the moment, tracked to the till.
Single-use and bulk coupon codes, generated when the agent decides and tracked from issue to redemption.
- Single-use, bulk and personalised codes
- Expiry and channel rules on every code
- Redemption tracked online and in store
The right channel, with the incentive attached.
WhatsApp, email, SMS, push, in-app and web from one place, with the offer, code or reward travelling inside the message.
- Channel chosen per customer
- Send time picked from response history
- Consent and frequency limits respected
Know what every incentive returned.
Lift against a holdout, offer and coupon ROI, loyalty liability and breakage, in the platform that made the decision.
- Incremental lift, with holdouts on by default
- Offer, coupon and reward ROI
- Points liability and breakage for finance
How it works
Every customer.
Multi Agents at work.
Three customers, three moments. Here is what the agents do, and what the customer receives.
A Gold member leaves two items in their cart.
- Loyalty
Spots a Gold member close to Platinum.
320 pts to Platinum - Offers
Chooses free shipping, not a discount.
10% offFree shipping - Coupons
Creates a one-time code.
SHIP-7Q2K
- Rewards
Adds double points for today.
2× points - Engagement
Sends it on WhatsApp, the channel they answer.
WhatsApp · 7:40 pm - Analytics
Measures the result. Every agent learns.
Lift vs holdout
Outcomes
Start from the goal. The agents pick the levers.
You set what you want to move and the guardrails to respect. The right agents team up to get there, customer by customer.
Convert
Turn browsing and abandoned carts into orders.
Offers · Coupons · EngagementRetain
Give customers a reason to return that isn’t another discount.
Loyalty · Rewards · AnalyticsWin back
Reach lapsing customers while an incentive can still work.
Offers · Engagement · AnalyticsGrow value
Lift basket size and visit frequency without training people to wait for deals.
Loyalty · Rewards · Analytics
Industries
Shaped to how your market buys.
Every market engages customers differently. The agents learn the economics of yours.
Retail and ecommerce
Store, app and web customers in one program, with offers that protect margin.
Explore
Travel and hospitality
Status, perks and timely messages across a long booking cycle.
Explore
Financial services
Card rewards, partner offers and onboarding nudges, inside consent rules.
Explore
Fuel and CPG
Forecourt, convenience store and app purchases in one program, with coupons that reach the till.
Explore
Go deeper
Explore the platform.
Start wherever your question is.
Talk to us
See GoEngage AI on your own data.
Tell us about your goals and the tools you use today. In a live session, our team will show you how GoEngage AI’s agents would work for your business.
hello@goengage.ai