WhatsApp as a two-way channel, not a broadcast list.
Template management, session handling, interactive replies and commerce flows — with the agent deciding who gets a WhatsApp message and when it earns the send.
Everything the Business Platform expects
Template & quality management
Create, submit and version templates; watch quality rating and messaging limits without leaving the platform.
Interactive & commerce
Buttons, lists, product messages and flows, with replies routed back into journeys and agents.
Agent-gated sends
WhatsApp is high-trust and metered. The agent only chooses it when it beats the alternative for that person.
Consent that sticks
Opt-in is recorded on the profile and enforced everywhere, with easy opt-out honoured across channels.
Bring your own BSP or use ours
Connect an existing WhatsApp Business Solution Provider and keep your number and rates, or provision through GoEngage AI. Either way, session windows, per-conversation pricing and 24-hour rules are handled for you.
FAQ
Questions teams ask
Can we keep our current WhatsApp number and BSP?
Yes. Bring your own BSP and number; GoEngage AI sits on top for content, decisioning and measurement.
How do you avoid getting the number rate-limited?
Quality rating and messaging limits are surfaced in the UI, and the agent throttles promotional volume to protect the number for time-critical messages.
See it decide on your data.
A short working session on your customers, your channels and one outcome you want to move. No slideware.