Omnichannel Delivery

One send path for every channel.

WhatsApp, email, mobile push, SMS and RCS, in-app and web — with deliverability, rendering, consent and suppression handled once, not per tool.

The unglamorous parts, done properly

  • Shared consent and suppression

    One consent record and one suppression list across channels. Unsubscribe on email, and the agent stops choosing email.

  • Frequency across everything

    Caps apply per person across all channels, so three teams cannot each send “just one” on the same day.

  • Deliverability built in

    Warmup, authentication, bounce and complaint handling for email; template and quality management for WhatsApp.

  • Consistent rendering

    Content is authored once and adapts to each channel’s format and limits rather than being rebuilt per tool.

Marketing and transactional on the same rails

Order confirmations, OTPs and shipping updates run through the same delivery layer as campaigns, so a customer’s full message history is on one profile and frequency logic can see all of it.

Priority and routing keep time-critical messages ahead of promotional volume.

FAQ

Questions teams ask

  • Do you send directly or through aggregators?

    Both are supported. You can bring your own WhatsApp BSP, SMS provider or email infrastructure, or use ours.

  • Is there a separate product for transactional messages?

    No. Transactional and marketing messages share the delivery layer, with separate consent categories and routing priority.

See it decide on your data.

A short working session on your customers, your channels and one outcome you want to move. No slideware.

Omnichannel Delivery — WhatsApp, email, push, SMS, in-app, web | GoEngage AI