Can we use our own churn model?

Yes. Feed in your score; the agent decides the intervention. Or use the built-in scoring.

How do you avoid discount addiction?

Offers draw on a budget and the agent’s objective is net retained revenue, so habitual discounting hurts its score.

Retention & Churn

Continuous churn-risk scoring and an agent that intervenes at the right moment, on the right channel, measured against a holdout.

Risk scored continuously
Not a monthly export. Risk updates as behaviour changes and the agent watches it.
Intervene at the moment
The agent picks when action still changes the outcome, rather than a fixed “90 days inactive” rule.
Incentive only if it helps
Most at-risk customers do not need a discount. The agent gives one only when it moves the needle, inside budget.
Incremental retention
A holdout shows retained revenue caused by the programme, not correlated with it.

FAQ

Can we use our own churn model?
Yes. Feed in your score; the agent decides the intervention. Or use the built-in scoring.
How do you avoid discount addiction?
Offers draw on a budget and the agent’s objective is net retained revenue, so habitual discounting hurts its score.

A short working session on your customers, your channels and one outcome you want to move. No slideware.